Customer Sentimental Analytics
Features & Plug-ins
▪ Social Media Listener
- Flickr
- Youtube
- Vimeo
- LastFM
- Google RSS Feed
- SoundCloud
- Deviant Art
- Sentiment Technology
- Natural Language Processing
- 24/7 Monitoring & Alerting
▪ Customer Servicing
▪ Single Point Access for Social Media Data & Reports.
▪ Top 10 Issues, Influencers & Opinion Makers
▪ Crisis Reporting
Other Optional Plug-ins
- Social Media based Demand Forecasting
- Social Trending
- Consumption Leveling
- Seasonality (Buy Dimensions)
▪ Customer Acquisition
▪ Reputation Management
▪Semantic Technology